对话内容：Oli: Hello?Kasia: Oli, hi!O: Sorry, who’s this?K: It’s Kasia.O: Oh, hi! Sorry, didn’t have your number saved.K: No worries. Listen: some of us are going rafting this weekend. Do you want to come?O: Wow, that sounds great! Yeah, sure.K: Brilliant! I’ll text you the details.O: Okay, cheers for the invite, see you then I guess.K: Bye!

从Oli的视角：

1. 当对方打来电话时，假定你不晓得对方的身份，可以简略地用升调说一声“Hello？”，以此标明友爱，并暗示对方介绍身份；问询对方身份时，用“Who’s this?”；

2. 假定两边对彼此都很了解，则没有必要说“How are you?”；

3. 电话用语可以很随意，比方Wow, yeah, 或许是动词当作名词运用的invite.

从Kasia的视角：

1. 给兄弟打电话，假定判别出对方还没有认出自个，则应先做毛遂自荐，说“It’s Kasia.”。记住，电话中永久不要说“I’m Kasia.”；

2. 阐明打电话的来意时，越简略越好：Listen, some of us are going rafting this weekend. Do you want to come?

3. 结束对话时可以很随意，用bye或许see you即可。

小结：

在非正式场合下用英语打电话，要做到:

开场：随意

主体：简明

结语：灵敏

▌正式场合下用英语通话

实例2：

对话内容：Kasia:Good afternoon, Oxford Online English, How can I help?Oli: Hello, could I speak to Michael Hart, please?K: Who’s calling, please?O: My name is Oli Redman. I’m calling concerning a proposal which Mr. Hart sent to me.K: One moment, please… I’m afraid he’s not available right now. Would it be alright for him to call you back in about 30 minutes.

O:Yes, that would be fine.K:And does he have your number?O: Yes, he called me last week, so he must have it.K: That’s fine. He’ll call you in half an hour or so. Is there anything else I can do for you?O: No, that’s all. Thanks for your help.K: You’re welcome. Thanks for calling, and have a nice day!O: And to you. Goodbye!

从Kasia的视角：

1. 开场用语要无缺，如good afternoon, good evening等，不要用hello；

2. 假定是代表公司接电话，在说完最初问好语后要介绍公司的全名，比方Oxford Online English，然后说How can I help you?

3. 问询对方身份时，要用正式用语：Who’s calling, please?不能用Who’s this?

4. 主体有些均为正式用语，比方I’m afraid he’s not available right now. Would it be alright for himto call you back in about 30 minutes?

5. 结束对话时一般用一个比照宛转的语句：Is there anything else I can do for you? 最终一般要添加一句夸姣祝福，比方Have a nice day!

从Oli的视角：

1. 介绍自个的身份时，假定对方是陌生人，则用”my name is …”，不要用”This is…”；假定对方是兄弟，这时才干够用”This is…”；

2. 标明来意时要用正式用语，这儿介绍三种常用句型：

I’m calling concerning…I would like to ask about…I want to discuss … with you.

3. 在结束电话之前必定要向对方标明谢谢：Thanks for your help. 答复对方的夸姣祝福时，可以说You too或许And to you. 最终说再会要用Goodbye，最佳不要用bye-bye.

小结：

在正式场合下打电话，要做到：

开场：全部

主体：礼貌

结语：宛转

▌如何应对突发情况

实例3：

对话内容：Kasia: Hello?Oli: Kasia? Hi, it’s Oli.K: Hi, Oli.O: So, we were thinking of going to the cinema tonight. Do you guys want to come?K: Sorry, say that again.O: I said, we are thinking of going to the cinema.K: The sounds are very quiet. Can you speak up a bit?O: Can you h

ear me now?

K: Hello, sorry. I can’t hearO: How about now?K: Ah, yes, that’s better!O: Sorry, I’m in the subway, and the signal’s not so good.K: So, what were you saying?O: I wanted to say… Hold on, my battery’s about to die. Can I call you back later?K: Sure, I’ll be free till…

从Kasia的视角：1. 当你一初步没有听理解对方的话时，非正式场合下可以说：

Sorry, say that again.What was that?What did you say? 正式场合下可以说：

I’m sorry: could you repeat that?Could you say that again, please?2. 假定仍是没有听理解对方的话，非正式场合下可以说：Can you speak up a bit？假定是正式场合，则可以说：The sound is low. Would you mind speaking a little more loudly?

从Oli的视角：

1. 假定要说明自个的手机没有信号，可以说：

The signal’s not so good.I don’t have much signal.There’s not much reception here.

2. 假定要说明自个的手机快要没电了，可以说：

Hold on, my battery’s about to die. Can I call you back later?Sorry, I run out of my battery. I’ll charge my phone. Can I call you back later?

小结：镇定镇定不要慌，没有信号非你错。告诉对方听不清，换个当地再试试。

▌如何礼貌稳当地电话留言

1. 当对方要找的人不在，问询对方是不是想要电话留言时，可以说：

Would you like to leave a message?Can I take a message?Should I give him/her a message?

2. 当对方问询自个是不是要留言时，即便你的确想要留言，也不要直接答复Yes，那样会显得很不礼貌。这儿供给几个答复：

Can you ask him to…?Could you tell her that…?Just let him know that…具体而言，你可以这么说：Could you tell her that I’ll be arriving at five o’clock, instead of half seven? 既有礼貌，又无缺传达了留言内容，是电话用语的极佳典范。

3. 假定留言内容非常重要，需要从速传达给有关人，那么可以说：

Please make sure he gets it as soon as possible; it’s really important.It’s urgent, so please tell her as soon as you can.

4. 假定留言内容不是那么紧迫，你可以说：It’s not urgent, so just let him know when he’s free.

▌保证完满通话的两条重要原则

有人诉苦，清楚掌控了打电话常用英语，却照常会呈如今电话中不晓得说啥的为难情况。但一个严格的实际是，这些人的中文通话也很可以流通不到哪里去。

构成这种表象的缘由，一般不是言语技能不过关，而是事前没有进行专门的论题贮藏。这种贮藏上的缝隙可所以文明布景差异，也可所以对某个论题下专有名词的不晓得。

举个比方，暂居美国的你想要给手机换套餐，你给客服打电话，客服会问：“What’s your SSN?”你一脸懵逼，问询啥是SNN，成果等来的却是更多听不理解的专业术语。

这种情况下你掌控再多的“Could you repeat that again?”“I can’t follow you. Say that again, please.”也杯水车薪。

那咱们该怎么办？遵从两条原则：

1.戎马未动，粮草先行。

打电话之前多思考一下，自个可以会被问到啥疑问？知不晓得最根柢、最中心的概念如何表达？假定不晓得，最佳先查一查。

比方，你和一个核算机专业的面试官打电话，你知不晓得“集成、多态、封装”等根柢概念对应的英文？再如，你给快递公司打电话，你知不晓得“运单号”如何用英文表述？又如，你给美国教授打电话，你能否精确表达有关课程的英文称号？

有了这些思考，并事前做好充分预备，通话时呈现“清楚晓得想表达啥但就是不晓得用英文怎么说”这种情况的概率就会大大减小。

2. 亡羊补牢，为时不晚。

打完电话之后要进行复盘，这次通话进程中遇到的陌生概念是啥？是啥景象下呈现的？然后查字典补全缝隙。

▌最终的彩蛋

总之，要想真实前进英文打电话的才能，只是研讨完这篇文章是远远不可的，最可靠的办法仍是要树立坚实的口语基础，然后在此基础上多阅历陌生场景，掌控特定场景下的常用口语，最佳加一点实战通话练习，这才是耐久之计。

假定你想深化前进打电?剑酶髦殖『舷碌牡缁坝糜铮ū确角熳３苫椤岢〉鹊龋却砑游业淖愿鑫⑿舮ingyunixijun，验证补白“绝技”，我会告诉你一本英文通话绝技。

以上，我是杨志斌，点赞，重视我。